Refund Policy

1. Return Window

We offer a 30-day return window for most items purchased from our store. The return period begins on the date you receive your order.

To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Some restrictions may apply to certain product categories.

2. Eligible Items

The following items are eligible for returns:

• Clothing and accessories in original condition with tags attached
• Electronics in original packaging with all accessories
• Home and garden items that are unused and undamaged
• Books, DVDs, and media in original condition
• Jewelry and watches with original packaging
• Toys and games that are unopened and unused

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

• Personal care items (cosmetics, skincare, fragrances)
• Underwear and intimate apparel
• Food and beverages
• Personalized or custom-made items
• Digital downloads and software
• Gift cards and vouchers
• Items damaged by misuse or normal wear

4. How to Return an Item

4.1 Initiate Your Return

1. Log in to your account and go to "Order History"
2. Find your order and click "Return Items"
3. Select the items you wish to return and reason
4. Print the prepaid return label

4.2 Package Your Return

• Place items in original packaging when possible
• Include all accessories, manuals, and documentation
• Use a sturdy box and adequate padding
• Attach the prepaid return label

4.3 Ship Your Return

Drop off your package at any authorized shipping location or schedule a pickup. We recommend obtaining a tracking number for your records.

5. Refund Processing

5.1 Processing Time

Once we receive your return, we will:

• Inspect the item within 2-3 business days
• Send email confirmation of return approval or denial
• Process approved refunds within 5-7 business days

5.2 Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfer: 5-7 business days
• Store Credit: Immediate

6. Return Shipping

6.1 Free Return Shipping

We provide free return shipping for:

• Defective or damaged items
• Wrong items sent by mistake
• Orders over $50 (within 30 days)
• Premium members (all returns)

6.2 Return Shipping Fees

For other returns, shipping fees may apply:

• Standard returns: $7.99
• Large items: $15.99
• International returns: Actual shipping cost

7. Exchanges

We offer exchanges for size, color, or style within the same product line:

• Follow the same return process
• Select "Exchange" as your return reason
• Choose your preferred replacement item
• We'll ship the new item once we receive your return

If there's a price difference, we'll charge or refund the difference accordingly.

8. Defective or Damaged Items

If you receive a defective or damaged item:

1. Contact us immediately with photos of the damage
2. We'll provide a prepaid return label
3. You'll receive a full refund or replacement
4. No return shipping charges apply

9. Special Circumstances

9.1 Holiday Returns

Items purchased between November 1st and December 25th can be returned until January 31st of the following year.

9.2 Pre-Orders

Pre-ordered items can be cancelled anytime before shipment. Once shipped, standard return policy applies.

9.3 Bulk Orders

Orders over $1,000 or containing 20+ items may have different return terms. Please contact customer service for details.

10. Restocking Fees

A restocking fee may apply in the following situations:

• Electronics returned without original packaging: 15%
• Large appliances: 20%
• Special order items: 25%
• Items missing accessories or parts: 10-30%

11. International Returns

For international customers:

• Extended 60-day return window
• Customer responsible for return shipping costs
• Items must clear customs for processing
• Original shipping costs are non-refundable
• Import duties and taxes are customer responsibility

12. Contact Us

If you have questions about returns or need assistance, contact our customer service team: