Shipping Information

1. Shipping Options

We offer multiple shipping options to meet your delivery needs:

2. Free Shipping

Enjoy free shipping on qualifying orders:

• Orders over $50: Free standard shipping
• Orders over $100: Free expedited shipping
• Premium Members: Free shipping on all orders
• First-Time Customers: Free shipping with code WELCOME

3. Processing Time

Order processing times before shipment:

• In-Stock Items: 1-2 business days
• Custom/Personalized Items: 3-5 business days
• Pre-Order Items: Ships on release date
• Bulk Orders (20+ items): 2-4 business days

Orders placed before 2:00 PM EST on business days are processed the same day.

4. Delivery Areas

4.1 Domestic Shipping (United States)

We ship to all 50 states, including:

• Residential addresses
• Business addresses
• P.O. Boxes (standard shipping only)
• Military APO/FPO addresses

4.2 International Shipping

We ship to over 200 countries worldwide:

• Canada: 7-10 business days, starting at $15.99
• Europe: 10-15 business days, starting at $24.99
• Asia-Pacific: 12-18 business days, starting at $29.99
• Rest of World: 15-25 business days, starting at $34.99

International customers are responsible for customs duties, taxes, and import fees.

5. Order Tracking

Stay updated on your order status:

1. Order Confirmation: Immediate email confirmation
2. Processing: Email when order begins processing
3. Shipment: Tracking number and carrier information
4. In Transit: Real-time tracking updates
5. Delivery: Delivery confirmation notification

Track your order anytime by logging into your account or using our order lookup tool.

6. Special Shipping Circumstances

6.1 Large Items

Oversized items require special handling:

• White glove delivery available for furniture
• Curbside delivery standard for large appliances
• Additional fees may apply
• Delivery appointment scheduling required

6.2 Fragile Items

Delicate items receive extra protection:

• Premium packaging materials
• Fragile handling throughout transit
• Signature required upon delivery
• Insurance included up to $500

6.3 Hazardous Materials

Some items have shipping restrictions:

• Lithium batteries: Ground shipping only
• Aerosols and liquids: Domestic shipping only
• Flammable items: Special carrier requirements
• Check product pages for specific restrictions

7. Delivery Instructions

Ensure successful delivery by providing:

• Complete and accurate shipping address
• Apartment/suite numbers when applicable
• Special delivery instructions (gate codes, etc.)
• Alternative contact information if needed

8. Delivery Attempts

Our shipping partners will attempt delivery:

• First Attempt: Standard delivery to address
• Second Attempt: Next business day retry
• Third Attempt: Final delivery attempt
• Hold for Pickup: Available at local facility

Packages not collected within 5 business days will be returned to our facility.

9. Address Changes

Need to update your shipping address?

• Before Processing: Update in your account or contact us
• During Processing: Contact customer service immediately
• After Shipment: Contact the carrier directly
• Address Correction Fee: $5.99 if changed after processing

10. Shipping Partners

We work with trusted carriers to ensure reliable delivery:

11. Holiday Shipping

Special considerations during peak seasons:

• Extended processing times during holidays
• Guaranteed delivery cutoff dates posted in advance
• Limited same-day and next-day service
• No shipments on major holidays

Plan ahead during Black Friday, Cyber Monday, and December holidays.

12. Contact Shipping Support

Need help with shipping questions or issues?